Models of E-governance, short for electronic governance, refer to the use of information and communication technology (ICT) by government entities to efficiently deliver services, exchange information, facilitate communication, and conduct operational activities.
These models aim to make government functions more transparent, accessible, and effective.
The concept of maturity levels in E-governance is a framework that outlines the progressive stages of development and implementation of electronic governance. It is a roadmap that guides the transformation of government services from traditional methods to more technology-driven processes.